FAQ

Q: Where are your products made?

A: Every piece is crafted and shipped from Bali, where we source quality materials and work with local artisans and suppliers.

Q: How long does it take to receive my order?

A: We require up to 1 week for processing, plus the estimated shipping time to your country. You’ll get a tracking email as soon as your order leaves our studio.

Q: Do you accept returns or exchanges?

A: Due to the handmade and limited nature of our items, we do not offer returns. Exchanges are considered on a case-by-case basis. Please contact us within 5 days of receiving your order if you have an issue.

Q: Can I change or cancel my order?

A: If your order hasn’t been processed yet, we may be able to update or cancel it. Please email us within 24 hours of ordering.

Q: Are your bags made from real leather?

A: Yes — we use genuine cowhide leather and carefully selected suede linings. Each bag is unique due to natural textures and color variations.